FlutterHall Privacy Policy

At FlutterHall, we respect your privacy and are committed to protecting the personal data you share with us when you play at FlutterHall Online Casino. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We at FlutterHall collect information necessary to provide our services, verify your identity, process payments, and comply with legal obligations. Our FlutterHall platform gathers data directly from you and automatically as you interact with our website and games.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather payment and transaction data, including deposit and withdrawal methods, wallet addresses and banking details
• We record identity verification documents, including ID, proof of address and payment system documents, submitted in Latin or Cyrillic script
• We may request video verification or documents confirming the source of funds where required
• We track your gaming activity, including bets, wins, bonus usage and session history
• We collect technical data such as IP address, device type, browser information and login timestamps
• We store your communications with our support team via live chat and email

Automated Technologies

Our Flutter Hall website uses cookies and similar technologies to recognise returning players, remember preferences, and analyse how our services are used. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.

How We Use Your Information

Here at FlutterHall, we use your personal data for legitimate business purposes connected to running our casino and serving our players responsibly.

• We use your data to create and manage your account at FlutterHall Casino
• We process deposits and withdrawals and verify the legitimacy of transactions
• We conduct KYC checks, including overlapping IP address monitoring, to prevent fraud and multiple accounts
• We personalise bonuses, promotions and VIP benefits based on your activity
• We communicate important updates, including offline gifts, birthday greetings and holiday messages
• We analyse gameplay data to improve our game library and platform performance
• We comply with anti-money laundering laws and regulatory reporting requirements

When you confirm that you are not using a VPN while accessing FlutterHall, we rely on this information to protect account integrity. If overlapping IP addresses between accounts are detected, we reserve the right to confiscate funds in accordance with our terms.

Legal Basis and Data Sharing

We at FlutterHall process your data based on contractual necessity, legal obligations, legitimate interests and, where applicable, your consent. Our Flutter Hall team shares information only when necessary and with appropriate safeguards in place.

• We share data with payment providers to process Visa, Mastercard, bank transfer and cryptocurrency transactions
• We share information with identity verification and anti-fraud service providers
• We disclose data to regulators, law enforcement or courts when legally required
• We may share data with our affiliate programme, Avis Partners, strictly for tracking referrals and commissions
• We do not sell your personal data to third parties for marketing purposes

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting and regulatory obligations. Our FlutterHall records, including KYC documents and transaction history, are stored securely and deleted once retention periods expire, unless longer storage is required by law.

Your Rights

We at FlutterHall recognise your rights regarding the personal data we hold about you. You may exercise these rights by contacting our support team.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to legal retention requirements
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can reach us at [email protected]. Our FlutterHall support team is available 24/7 via live chat, email, FAQ and Help Center to assist with privacy-related requests.

Data Security

We implement technical and organisational measures to protect your information from unauthorised access, loss or misuse. Our FlutterHall systems use encryption, secure servers and restricted access controls to safeguard sensitive data, including payment details and identity documents submitted during verification.

Restricted Jurisdictions and Compliance

FlutterHall Online Casino does not accept players from restricted countries, including Bangladesh, Bulgaria, Burkina Faso, Ethiopia, Georgia, Indonesia, Kenya, Kyrgyzstan, Malawi, Malta, Mexico, Pakistan, Poland, Slovenia, Tanzania, the United States and Uzbekistan. We also apply additional restrictions for no-deposit bonuses and free spins in a wider list of jurisdictions, and Telegram free spin services are unavailable to players from Brazil and Russia. We process data in line with these restrictions to ensure compliance with applicable regulations in our target markets, including the United Kingdom, the Netherlands and the euro area.

International Data Transfers

As our owner, 3-102-943191 SRL, operates from Costa Rica, your data may be processed and stored outside your country of residence. We at FlutterHall ensure appropriate safeguards are in place when transferring data internationally, consistent with applicable data protection standards.

Children's Privacy

FlutterHall Casino is intended strictly for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have collected data from a minor, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of FlutterHall after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, our FlutterHall team is ready to help. You can reach us anytime through live chat, available 24/7, or by email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.